Legal Notice and Privacy Policy
1️⃣ LEGAL NOTICE
Legal Notice
In compliance with applicable European regulations, the following information is provided:
Commercial Name: Dualsonic Professional
Legal Company Name: Global Hair Trade SLU
Registered Address:
Avenida Fotógrafo Francisco Cano 77A
03540 Alicante
Spain
Telephone: +34 965 165 238
Email: info@dualsonicprofessional.com
Business Activity:
Sale of home-use aesthetic and beauty devices for personal use and related products.
The use of this website implies full acceptance of the terms and conditions set out herein. The owner reserves the right to modify the content of the website at any time without prior notice.
2️⃣ TERMS & CONDITIONS (UPDATED)
Terms and Conditions
These Terms and Conditions govern the use of the website and the purchase of products from Dualsonic Professional, operated by Global Hair Trade SLU.
By placing an order, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
Products
The products offered on this website are home-use aesthetic devices intended for personal use only. They are designed for cosmetic and beauty purposes and are not professional or medical devices.
Product descriptions are provided for informational purposes only.
Prices
All prices are displayed in chosen currency. Applicable taxes and shipping costs are clearly indicated during the checkout process before payment confirmation.
Orders
Once an order is placed, the customer will receive an order confirmation by email. Global Hair Trade SLU reserves the right to refuse or cancel an order in cases of suspected fraud, pricing errors, or lack of product availability.
Limitation of Liability
Global Hair Trade SLU shall not be held liable for improper use of the products or for results that may vary depending on individual use and circumstances.
3️⃣ SHIPPING POLICY (NO CHANGE – VALID)
Shipping Policy
We ship our products within the European Union and to selected international destinations.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Delivery Time
Estimated delivery times are displayed at checkout and may vary depending on destination and courier service.
Tracking
Once the order has been shipped, the customer will receive a tracking number by email.
Global Hair Trade SLU is not responsible for delays caused by courier services, customs procedures, or circumstances beyond our control.
4️⃣ RETURNS & REFUND POLICY (PAYPAL-SAFE)
Returns and Refund Policy
In accordance with European consumer protection regulations, customers have the right to withdraw from their purchase within 14 calendar days from the date of receipt of the product.
Conditions for Returns
- Products must be returned unused, in original condition, and in original packaging.
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Refunds
Refunds will be processed using the original payment method within 14 days after the returned product has been received and inspected.
Exclusions
For hygiene and safety reasons, products that have been opened, activated, or used may not be eligible for return unless they are defective.
To request a return, please contact:
info@dualsonicprofessional.com
5️⃣ PRIVACY POLICY (GDPR – NO CHANGE)
Privacy Policy
Global Hair Trade SLU is committed to protecting the privacy and personal data of users in accordance with the General Data Protection Regulation (GDPR).
Data Controller
Global Hair Trade SLU
Avenida Fotógrafo Francisco Cano 77A
03540 Alicante, Spain
Email: info@dualsonicprofessional.com
Data Collected
We may collect personal data such as name, billing and shipping address, email address, phone number, and payment-related information when an order is placed or when contacting us.
Purpose of Data Processing
- Processing and fulfilling orders
- Customer service and communication
- Legal and accounting obligations
Data Protection
Personal data will not be shared with third parties except where necessary to provide the service (payment providers, shipping companies) or where required by law.
Users may exercise their rights of access, rectification, or deletion by contacting info@dualsonicprofessional.com.
6️⃣ HOME USE & NON-MEDICAL DISCLAIMER (VERY IMPORTANT)
Home Use & Non-Medical Disclaimer
The products sold on this website are home-use aesthetic devices for personal cosmetic use only.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
Results may vary depending on individual use, skin type, and personal circumstances. Users are responsible for following the instructions provided with the product.